1-800 Water Damage of South Denver

After some flooding from a poorly installed washer, the company came out right away (same day, within a few hours), and had my place tested and dried quickly. They were very communicative throughout the process and helped document and build a report to bill the company that was at fault for the washer.

I highly recommend 1-800 Water Damage. They demonstrated through their transparency, timeliness, work quality and communication that they are a company that cares about their customer satisfaction. Due to the low temperatures, one of the pipes of a shower valve burst due to freezing. I was out of the country when I found out that my basement had flooded and the water had ruined many of the walls and flooring in various parts of the house.

For this reason I was no present during the mitigation process. However, as soon as I contacted Luis, the operations manager, and we spoke through the phone, he got his crew in my house that day late at night at around 10pm. This gave me assurance that more damage would be prevented. Luis explained to me in detail the mitigation process which consisted of tearing down affected walls and installing fans and dehumidifiers to lower the moisture levels and prevent mold build-up. Mara, who also works at the company, also communicated with me constantly, updating me on the process and they things I needed to take care of on my side, such as communicating with my home insurance. Promptly after the completion of the mitigation process, Luis and Mara brought one of their partner contractors to begin the reconstruction of the basement.

The reconstruction was completed promptly and the quality of the work was above my expectations. Overall, Luis and Mara gave me the assurance that a customer needs to know that in emergencies as this, my house was going to be taken care of and reconstructed to its initial state. Luis and Mara helped communicating with my home insurance effectively, which made the process smooth having prompt insurance approvals due to their detailed work estimates.

I am highly grateful and happy for their work and communication that they provided in that stressful situation. I strongly recommend their services, you will be in good hands!

TLDR: I highly recommend this business because of their quality, customer service, and unparalleled communication. I was out of town during a deep freeze on Christmas morning when I got the dreaded call from a friend asking me where my main water shut off valve was, a pipe had burst in my finished basement. I am a first time home-buyer, only 3 months had passed since closing on the house, and had never before filed an insurance claim - I was panicking.

I called many businesses that Christmas morning, both large and small; few answered, some never returned my calls. Fortunately, I got the calm and collected voice of Mara. Mara was very knowledgeable, asked me pertinent questions to try to assess the situation, and made me feel heard, "we'll get it fixed - don't worry". Throughout this experience there were two main points of contact, Mara and Luis, the dynamic duo.

From the very beginning they gave me a breakdown of exactly what was going to happen, when it was going to happen, established clear roles and responsibilities, and most importantly maintained constant communication - I was never left guessing. Luis relied on his years of experience to help me navigate the insurance process and ensured that my claim was prioritized in a time when burst pipes were not only a local issue but a national one.

The services provided can be categorized into (1) mitigation and (2) reconstruction. Mitigation: When I flew back into town I found damaged furniture, soaked carpet, and basement walls/ceiling completely destroyed. Luis, Mara, and their crew took inventory and perfectly documented damaged goods, hauled out damaged furniture and carpet, removed all damaged drywall, salvaged bathroom tile attached to damaged drywall, and began the drying process.

They were very effective and efficient all while minimally disrupting my day-to-day. Reconstruction: This part of the project included putting up drywall, painting, new carpet installation, tile installation, and new doors to be swapped. I can honestly say that the workmanship and attention to detail makes me feel like my basement was left in a better state than before the pipe burst.

Each service was followed with a detailed report, pictures/videos taken, and a line-item breakdown. Luis told me and the insurance adjuster, "a picture is worth $1000 dollars" - thanks to their report's attention to detail, insurance claim was backed by solid evidence and any pushback was met with the pertinent evidence. Luis and Mara, thank you very much for making this horrible experience into a bearable one. I cannot be happier with how things turned out - I would recommend your services to my friends in need in a heartbeat!

Responsive team of professionals. Showed up quickly to respond to a water meter break and were able to assess the damage easily. They also recommended a quality restorer who came out the next week to stretch the carpet and repaint/replace the base boards. They turned a bad situation into a pleasant experience. Highly recommend! Positive Responsiveness, Quality, Professionalism Services Water damage-related clean-up and repair. More

When In need - this is your go-to team. These guys are fantastic, fast, and fair. In the office, Betty was extremely helpful, responsive, and professional in clarifying our needs and scheduling. Their work backed up everything we discussed. Luis was super friendly, professional, and knowledgeable when assessing our needs at the house. They were quick and did excellent affordable work for us. Their promptness and expertise allowed us to complete our remodeling project quickly. It's comforting to know that when home repairs send you surprises- there are thoughtful, caring professionals like Luis and Betty to move things forward. Thank you for taking good care of us.

I can not express the gratitude I have for 1-800 WATER DAMAGE! From the moment I spoke to Betty in a panic over the phone as I was managing a frozen pipe leak in a home I was caring for in Boulder in February, mind you from San Diego. Betty went above and beyond to ease my tensions and got right to work to help get staff out to the property to access the damage.

The whole team was responsive and professional. Geoff, Luis and Betty are amazing humans. Thank you to all of your team including those that worked behind the scenes during the demo and came out on a Sunday to continue monitoring the drying process. I was impressed with the photo updates and the thoroughness they took to get the job done with the highest standards.

Such genuine and passionate professionals. I chose 1800 Water Damage because they are a subsidiary of BELFOR property restoration who I believe is #1 in the industry. So glad I did! I would strongly recommend 1-800 WATER DAMAGE to anyone in need. They are a part of BELFOR and I am writing this review to say 1-800-WATER DAMAGE is #1 just like their parent company. Thank you for servicing those in Boulder, CO

Geoff and his crew were awesome. They were prompt and did a very thorough job. Ive been in the construction industry for over 40 years and have worked for and with numerous restoration companies. These guys are top notch. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair. More

Very responsive and Jose, the technician came to my home quickly! Jose was awesome.friendly, very knowledgeable and diagnosed where the water had originated from and fixed the water damage! I would highly recommend them Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair. More

First time working with this company and will now be our go to vendor. Entire staff was on top of it and very professional. The work done was clean and looked great. Even had shock at the final invoice as the price was lower than I thought. Geoffrey is the go - to and get's you taken care of. Positive Responsiveness, Punctuality, Quality, Professionalism, Value Services Water damage-related clean-up and repair. More

They were very professional, they were prompt always called before they came so you knew when to expect them. The gentlemen that did the work were efficient, polite, and would do all that you asked them. They clean up when ever they were finished for the day! I would recommend this company to who ever needed clean up whatever disaster they you may have! I give them 5 stars ! Thank you so much' Patty Harmon (a real fan!)

Great experience with 1800 Water Damage. Luis called me back immediately and was a trust worthy and consummate professional throughout the process taking the time to answer all my questions. They came to my house quickly to get the process started and returned later that day to install additional necessary equipment. Their quick and diligent work saved my hardwood floors! Would absolutely recommend!

WOW! Had 1-800-Water Damage come service our house today and hands down the best service we've ever had. The team that came out were punctual and got straight to work. Ive been working from home lately with all that is going on and they worked around me without interfering. The work was done quick and they did a GREAT job. Had to go on to share my experience. Definitely give Luis a call.

1800 water damage south east Denver is one of our trusted vendors for our American family insurance office. Highly recommend their service!

Luis was the first to show up and my whole bottom floor on my split level was flooded. He sent Hector over and for 4 days I had a great experience with these people. They really cared for my family and saving our stuff. I had peace of mind that everything was going to be all right. I hope this never happens again, though I know that I would definitely call them again! Mahalo Nui Loa 1800 Water Damage!

Luis and Hector are absolutely wonderful. They are professional and prompt with response time when our basement flooded with a sewage backup. Everything was explained where I understood what was being done and answered all questions and concerns I had. The job was completed in 2 days and I felt very confident in their work. They were very patient with me and my tenant. Thank you both for your great care of our home.

These guys saved me! My Monday morning had started with the dreaded "squish" of stepping onto wet downstairs carpet. A good friend recommended the 1800 Water Damage crew, and they were to my house within a couple of hours. Once I saw that Luis, Hector, and Sean work like an absolute machine, I knew I was in good hands. Additionally, the work exceeded the quote they'd given me, but they honored their original price estimate nonetheless! A job well done, terrific customer service, and the utmost in professionalism - Great job, team!