Cary Insulation

Great experience! They came early and got the Job done quickly. They were a pleasure to work with and very professional. They were extremely knowledgeable! Would definitely recommend!

Terrible service. Terrible clean up. Terrible customer service. See photos of the "clean up" I paid for which was supposed to include it being carted away. Go with someone else. Update: Spoke with the employee below. Gave me half price on the cleaning cost. Still would recommend going elsewhere since I did most of the clean up on my own.

Great experience all around. Joe was a pleasure to deal with. From start to finish Im more then satisfied with the job they did. Thank you

Avoid this company. This is a company that has been in this business for a long time with no regard to home owners. They have built a network of connections with contractors to get jobs that they come in and try to wrap up quick. They follow old standards and have very little regard to newer methods to help homeowners to save on energy costs. There is no attention to detail and some of the staff are difficult to deal with.

Their work is sloppy. After much complaining they did eventually come to rectify some things. They did not however do their full diligence to get everything squared to make things fully right. There may be many gaps in my insulation job which are now covered up that will leach energy costs for decades.

If there was an option to give zero stars, I would have chosen that. Matt gave us an estimate initially for blown in insullation for existing walls in our home. We got an approximate job date which came and went and still Matt was not getting back to us. We called the office but there seemed to be a huge disconnect. Finally Matt reached out to us to say it would be a Monday, then again to say nope, it would be Friday Fine.

He said he'd know by Thurs afternoon what time the guys would be at my house. Being 8 months pregnant and with a toddler, I didnt want to be in the house while blown in insulation was being sprayed so my father was coming to sit at the house from Nassau. There was so much to arrange for all of that to happen, including packing up the baby and 2 dogs, but we never heard from Matt despite numerous calls and texts.

The guys showed up at 7:30am the next day. I asked them to give me 10 minutes to get ourselves out of their way and they commented that many customers complain that they don't get a call with the arrival time of the crew. I called the office to complain but they didnt seem to reqlly care saying "our contractors make their own hours" and "Matt knew you were the 1st stop." I left when my father arrived.

When my husband arrived home from work later and saw the job he called me upset. He said it was nothing like what Matt had described it would be like. Matt had said there would be 3 holes up and down every 16" across. (We hired a painter to come in the next day to fix them all). Instead there was one hole up and down going across and in noe was insulation visible. Matt had also never passed by the job to "make sure it was done correctly" as he had told me he would.

Our painter, who had also spoken to Matt to get on the same page, came over to see the job. He brought a camera which was inserted into the holes and many had little insulation, SOME HAD NO INSULLATION. We removed some wood paneling that was on the walls that had not been drilled through (as it was supposed to because it was going to be replaced) and removed a small piece of sheetrock to find absolutely no insullation in that area. Matt at this point was again not returning our calls or texts.

This went on for days. Matt would not respond, the office offered no solutions and we kept calling, leaving voicemail and texting. Finally Matt texted back saying they'd come fix it but then he was out of touch again. He finally came to the house and took pictures and confirmed that the job was not done the way it ahould have been. That was then pushed back.

Then he said company was refusing to come back and fix it and we would get our money back. We spoke with an attorney and let the office know this was our next step since we couldn't trust their word and then Matt called again to say they would be fixing it afterall on Friday. Today is Thursday and its 7:21 pm. After several calls and texts, Matt has not responded with a time we should expect him or the guys tomorrow.

Without a confirmation, my husband can not take a day off of work just for them not to show up. I am currently staying at my moms in Nassau (for a week now) since my walls are opened and insullation exposed, 8 months pregnant, could go into labor anytime far from my hospital, and with the weekend coming pushing this all back even further. Even if I found another company to fix this tomorrow, it will be next week, Christmas week, before anything can get done IF anyone is even working that week. DO NOT USE THIS COMPANY. THEY ARE NOT ONLY UNPROFESSIONAL BUT COULD CARE LESS ABOUT THEIR CUSTOMERS OR PEOPLE. HUGE SCAM!

If their work is anything like their driving it's terrible. I had one of their drivers pull out in front of me in a 40, proceeded to drive 20 mph then slammed on the brakes with no blinker to turn.

Called for an appointment for an estimate to get my attic insulated. i was told to call their salesman John. After three days of reaching a full voice mail box I called back and was given another salesman who obviously threw it over to John in the long run. Anyhow the appointment was scheduled for 1pm. At 1:40pm no one had shown and I called their office who said they would reach out to the salesman and call me back. Gee, at 2:15 after not getting a call back I called them to cancel.

A little while later I get a call from John. After telling him I already cancelled he asked me what the estimate was for anyway. I said for my attic and his response was "oh, I don't do those anyway". Wasted my day with this company and obviously if they can't get this right, I would never use them. Very unprofessional.