Pierce Leasing

We bought a house from them. It was delivered late. There was no prep checklist, so we had to scramble to complete things once the house arrived. They sent someone to do a site visit. He didn't mention anything missing either. The guy they contacted with to do plumbing and heating bailed due to weather. This left me scrambling to try to find replacements since no one at Pierce showed any urgency over the situation.

They screwed up our laminate flooring by being untruthful about the fact that they didn't have enough to finish the project. The carpet contractor did a poor job of laying the carpet. The propane fireplace was set up incorrectly. The appliances which were supposed to come with the home were missing. They remedied this by sending us to find our own on them, but everything is over 100 miles from here.

The general manager doesn't care enough about customers to ever bother to return a phone call. We're having to use an attorney to help us recover the funds to cover the things that were promised and not completed or were completed poorly. Our house is great, which is the reason for the second star. The experience was and is very poor.

Fantastic dealership with knowledgeable staff! They are helpful and genuinely care for their customers. They always work hard for their customers to get them into the home of their dreams. I would highly recommend anyone there!

I went to Pierce Homes and was assigned a sales person Heather Ostermiller who took us out to look at the homes she was constantly on her phone really not answering our questions and at one point left us to take a phone call. When she finally caught up with us she was very short and annoyed at our question almost as if we were keeping her from something or someone. I left several message and yet to hear back. I've dealt with Pierce in the past and I've always had a good experience I expected more from this company.

We had a horrible experience using Pierce Homes of Billings. The house was late and then wrecked in transit which left us to wait on another one to be rebuilt. The house had so many repairs and the repair technicians did such low quality they had to makes trip after trip repairing the same things over and over. It got so bad the manager came to see. He actually told us that it would stop as soon as our concrete stops settling. We would not recommend using Pierce at all.

My husband and I worked with Jay Deeney on our Bonnavilla home. We finally got moved into it the end of August and absolutely love our new place. The entire Pierce family was easy to work with and very professional. Jay was absolutely wonderful. We were able to fit in last minute meetings with him when we happened to be in town, and that was great of him. Jay was the cornerstone of customizing the house to what we wanted, he has a great eye for detail and made sure that the lay out was exactly what we wanted. Jay visited with us in-depth on tile, carpet, everything from the faucets to the windows.

Very quick reply with any emails and questions we had. Once our house was delivered and on-site we had additional questions and some concerns. Jay handled all our concerns with professionalism and took care of it on his end to get a speedy resolution. I would recommend Jay to anyone looking for a new home. He really understands the dream that a home can be for someone and works hard to make sure your satisfaction is met. Consider him next time you are looking for someone to help make your dream home. -Jessica A. Winge-Petersen

Jay Deeney helped us find the perfect home for our Workforce Housing project in Red Lodge. He was professional, knowledgeable and available throughout the process. The expected 'hiccups' along the way were resolved 100% in a timely manner. Thank you Jay and the Pierce Home Staff in Billings! Valentine Smith- Workforce Housing Coordinator, Red Lodge Area Community Foundation

We started our project a couple of years before actual purchase and Jay and the staff at Pierce homes were with us all the way. They answered all our questions, gave us options when we were unsure of decisions. We ended up with a home we love thanks to their patience with us. Their set up and finishing crew was just as good, explaining everything as they were setting the home on the crawl space and completing inside finishing work. We have recommended Jay and Pierce Homes to several people and will continue to do so.

Would not buy a home from them. They refuse to stand by the product they sell. As long as they get their money then they don't care about their customers. The have the worst customer service that I have had to deal with

Great facility, homes are set up and staged beautifully. People are professional and easy to work with.