Oak Electric Service

We returned to MI with no heat or a/c. Brandon Frasure from Oak came out and quickly fixed the heat issue. He needed a part for the a/c repair and squeezed us in the next morning and repaired it. We have a big party tomorrow and it will go smoothly thanks to Brandon. He is courteous, professional, and knows his stuff. Thanks Brandon and Oak Electric!

I can't say enough great things about Oak electric they have a great group of team members from the office to the amazing techs in the field. Very happy with the install of AC and furnace units. Great job guys keep up the great work. Services: Install AC, Heating system installation

Oak installed a new AC, furnace and humidifier for me and did an awesome job. Clean organized, profesional and informative. I am telling everyone I know about my project with them. From the initial quote through scheduling and final installation the whole process was simple easy and organized. Services: Install AC, Heating system installation

Mini-split unit was not cooling. Brandon was our technician, and was very prompt, courteous and very efficient! He was able to remedy the issue quickly. We were so thankful, as we were headed for 90 degree temps! Five stars Brandon! Service: A/C system maintenance

We started working with this company back in Sept 2021 to have them install a whole house generator. They do not return calls and emails and have dropped the ball continuously during this process. Our work order was apparently taken over by the head of this office who apologized and was to "personally oversee" our case. May 9, 2022 installation date had to be canceled by them bc they didn't submit for the permits in time.

No surprise. You're just another number here. Would not suggest this company due to very poor customer service. Update 5-18-22 Our generator was finally installed 5-17-22. The technicians were on time, polite and very efficient. The had us pay them via credit card while they weee here and we filled out and signed the Costco paperwork to get our rebate from them.

The next day we received emails from Oak Elec asking for us to electronically sign the paperwork for the Costco rebate and to electronically sign a quote that showed that we still owed a balance of over 13K. Mind you we already signed that quote electronically at the beginning of this process. Within this email it commented that all of this paperwork would be sent to Costco upon receipt of payment.

Also within that email it stated that they wanted to know if we would confirm June 13 as a day for the final inspection. I then receive a call from a different person within the office asking if we were okay with June 13 as the date of the final inspection to make sure we were aavailable. I then told her that I'd already replied to the email that asked if that date was okay from a different person.

She replied that "oh she didn't know because that person didn't tell her". After talking with the first person that sent the emails I questioned her about having to sign a quote that still showed that we owed a balance and she insisted we had to sign that paperwork in order to get the Costco rebate. When I told her I was reluctant to sign something that said we still owed money she replied "well fine then you won't receive your Costco money"!

I was also told that even though we signed the original quote in the beginning via Doc you sign that it was too much time and trouble to go back into their system and try to find it and it would delay our Costco funds by many days. It's been a very frustrating experience with this company.

Great service, prompt and friendly! Very professional and responsive! Highly recommend d!

If you need a generator, this company is outstanding at installation and service. If your furnace (which they also maintenance and service) stops working on Easter when it is 32 degrees outside, with a high of 46 degrees expected for the day, do not expect them to reward loyalty for being a customer. Do not expect them to have a fair "emergency service" fee.

We called and they expect us to pay a $399.00 emergency service charge. Whose fault is it, when they perform maintenance checks and service on our furnace, that the furnace stops working on a holiday? We trusted that they knew what they were doing. We purchase the program for Spring and Fall checks, we purchased a generator from them. $399.00 Just for coming out?

We will have to call around and try to find a heating and cooling service that will not price gauge a customer when they find themselves without heat. I am so disappointed. We felt like we had finally found a good company, but when they let you down when you need them most, are they really a good company?

If I could give zero stars I would. I had solar panels installed and the crew did a great job. Waited 9 months for the battery system but haven't gotten it to work yet. The office staff doesn't seem to know what is going on. The California based solar panel company has determined the problem is with Oak Electric. They didn't connect it correctly so now my electric bills are once again extremely high. I have never dealt with such an irresponsible company. If you want to spend thousands on a bunch of solar panels, this is the place for you. TERRIBLE CUSTOMER SERVICE.

Excellent customer service. Paul and his team went above and beyond for us when wiring for and connecting our hot tub. Arrived early and stayed late helping us with a waterline issue unrelated to their job! Honest, hardworking professionals that I will definitely be calling on again for any and all electrical needs.

Brandon was very knowledgeable and professional. Because of his dedication and experience we signed up for the Generator and HVAC Combo protection plan going forward. We are requesting him to maintain our HVAC going forward. Thank you Brandon and Oak Electric HVAC. Doreen and Tim Cuttle

We had a furnace that had a bad gas valve and they showed up the next day to replace it. Brandon was professional and informative. We have used Oak Electric for our generator maintenance and will continue to use them for any heating or cooling needs we may have. Highly recommend them. Service: HVAC repair

Items were missing from home after mainterence check. Informed management who said they "would look into it" and never returned calls. Spent 4000 on new unit about a year or so ago that had so many spider webs in the interior that the burner would not fire. Then had the balls to charge us for clearing them out. I would definatly avoid Oak Electric like the plague.

They were very responsive, our heat was out and they came with in one hour. Very polite and professional the system is the best we have ever had our home is so comfortable with the heating system. The technician Brandon was great to work with and thanks for your military service. A tip of the hat to Gary the owner who always sponsor local sports team and events.

Brandon Frasure is an expedient professional. He corrected the reverse polarity electrical problem in my heating system quickly. He went above and beyond my expectations. I highly recommend asking for him to complete your service request. Services: Panel replacement or upgrade, Ductless heating and AC services

I had a heating emergency-none when I awoke in the morning. I called Oak and they sent Brandon Frasure to replace the inoperative furnace that day and 2 other techs to assist him. Work was completed timely, cleaning and courteously. I rate Brandon a 15 on a 10 scale as the other 2. I had several questions and concerns that were answered with confidence and expertise. Brandon walked me through maintenance schedules and suggestions to keep it running efficiently. Brandon showed me where duct shut offs were wrong and even marked them with arrows on them for seasonal changeover. Brandon took the time to look at the thermostat and made sure the wiring was consistent with the wiring and needed to make changes for the new system to operate.

I am very pleased with the service and the techs who performed the service. Thank you Oak Electric! As this was my second installation at my home and my extreme satisfaction you will be the only company I will contract with for any and all Work in the future.

Had a recent installation of Generac back up generator by Oak Electric. They are my final choice after assessing 3 other installers. Their price is not the lowest but I felt they offer the best overall deal. The team of Ian, Dom and Alex came on time, explained what they were going to do and put me at ease in terms of understanding what they were going to do.

They answered all my questions and made sure they met my requirements in terms of pipe and line connections. Very happy with their finished job. Highly recommend Oak and team for installing backup generator!

These people came out and told my elderly mother they would charge her 40-50 thousand dollars to re-wire her home. Forty. To. Fifty. Thousand. Dollars. It's 900 square feet. So by that math, they re-wire 2 homes at 40,000 per week and are making 4,160,000 a year. Obviously this is an absurd amount of money. They also said they'd destroy her drywall in the process. These people are robbers-do not call them.

It's been over two weeks and I'm still waiting for a return call from the owner. I can only assume that a senior unhappy with a small job is not important to him. But it was to me. I felt taken advantage of and overcharged. I have no respect for this company. I will not recommend Oak Electric.

There are not enough superlatives to describe the service that we received from Oak Electric. In the middle of a power failure our generator stopped working after about an hour. We called the emergency number and someone was out within a half an hour. This was at 11 o'clock at night! Unfortunately, the specific part we needed was not on the truck so the technician promised someone would be out tomorrow with the needed part.

In the middle of the night at 3:00 AM an Oak technician called to tell me he was outside working on our generator and installing the needed part. Within a few minutes our generator was up and running. Our generator is five years old but the technician said there was no charge since the generator they sold us had a10 year warranty! Words cannot do justice to the gratitude we have for the service we received that was incredibly far above and beyond the norm.

It seems the main product they offer is customer service, and they just happen to be in the electric business. In the past we have referred 4-5 of our friends to Oak Electric and without exception they all have had pretty much identical experiences with their professionalism, service and reliability. If you are thinking about purchasing a generator this is the only company you should buy from. Period. It may seem like a large expense but it is totally worth it and this company stands 110% behind their products.

This review might be a bit long, so I'll just say up front that my experience with Oak Electric from sales through installation was exceptional. I want to give special recognition to Nate (sales), Cassie (scheduling) and Brandon, Steve and Andy (installation). I contracted Oak Electric to replace the complete HVAC systems at my home, which consists of 2 furnaces, 2 central air conditioners, humidifiers, sanitizing UV lights and smart thermostats. An appointment was set up and Nate showed up on time to review our needs and provide a quote.

He listened to what we wanted and developed a quote on the spot. No high pressure sales tactics and various alternatives were presented. We accepted the quote and Cassie worked with us to schedule an installation date. This was a big job. High efficiency furnaces were to be installed for the first time, so extra work would be required to run intake and exhaust pipes. Accordingly, the job was scheduled for two days.

The night before the installation date, I received a call and email reminding me the work would begin the following morning. The next day Steve, one of the installers, called to let me know the crew was on the way. Steve, Brandon and Andy arrived and laid out protective coverings for our floors and the work area. These were 3 of the most friendly and caring workers I've encountered and I could tell right away that they took pride in their work.

They took time to answer my questions and did not leave until everything was checked out and working. They cleaned up so well that there was no trace they were ever here, with the exception of a very professional installation of the new equipment!

Not very helpful at inquiring via phone about services. Scheduling coordinator was not easy to speak with and appears to be uninformed of pricing and general questions.

I usually don't write reviews unless an experience of a product or service is either really good or really bad. This one was bad. Summary: I drove home twice from work, called thee times, never got a quote to fix my problem, had to hire a different electrician, and Oak electric still wants to charge me for a service call. They didn't do their job multiple times but want to get paid. Oak Electric's management does not have good business ethics from my personal experience.

Detailed Story: I found Oak Electric on Google for repairing my Generac generator. I called and scheduled appointment for repairing my Generator. I put the scheduled date and time in my phone calendar. When the appointment date came, I went home and waited expecting to see someone. no one showed. I called and they apologized because they couldn't find my appointment.

So I re-scheduled another appointment. A couple weeks later, I go home from work and met a service person at my home. They were on-time. I showed the gentleman my Generac breaker/transfer switch and he said we would get back to me with a quote to repair within a week. 3 weeks went by and I had not received a quote so I called Oak Electric back. A woman told me she would look into it and get back with me.

I never received a call back. So I called another electrician and got the problem fixed with 1.5 weeks total. A week after, I was all set with my now working transfer switch, Oak electric emailed me an invoice for a $149 service call. I called them to explain the what happened and that I didn't think it was right to charge me a service call fee. They met with their management and told me I still had to pay the $149 service fee.

One of the first things we did when we moved back to Michigan from California was to hire a company to install a Generac generator. Checking with our neighborhood association, Oak Electric's name kept coming up. We interviewed three companies and went with Oak. They had the best warranty, the best, most detailed proposal that spelled everything out.

No surprises or, what I like to call, "Oh, by the ways". Further, we've lost electric power here about 6 times since install and everytime, the generator kicks in. We love it. One more thing.our air wasn't working we noticed, as of just the other day. We called Oak and they came out the next day, found a loose connection from the install, fixed it in a few minutes, no charge. Justin did a great job. This is great company!

Paul and Jesse were professional, efficient and friendly. Even though we were expecting to be charged an after-hours fee, they arrived early and just charged the regular rate. They resolved our issue quickly. I was very impressed with their courteous and professional service. I would definitely use Oak Electric again and will request Paul and Jesse.

I would leave a zero if I could. My ire is with their sales staff and after reading other reviews here, there is a common theme. Late for appointments and quotes that are never generated, no pun intended. I went thru the Toledo Costco for a generator and was assigned Oak Electric as the contractor. I was very skeptical about this since I live 20 minutes to the Ohio border. Oak Electric is located in Waterford and the drive to my house is difficult and lengthy. Anyways, I had an appointment back in July of last year with Josh, who as you guessed it, was late. 3 hours late and only called me after I called the receptionist to inquire about his whereabouts.

When he finally did show up, he had a poor attitude and I never did receive his generator quote. My gut tells me I didn't get the quote because he didn't think I could afford it. Gave my business to CRG Electric and wrote a check. I will commend Jessica who reached out to me 2 months after my appointment to follow up. I explained my disappointment with my experience and instead of disappearing she apologized, she also acknowledged the company dropped the ball here. Her customer relations skills are exceptional, the sales staff could learn and thing or two about communication by taking notes from her.

Awesome job by Scott. Very pleased with timing.they squeezed me into a cancellation spot, with professionalism and price.

We just moved to the area from New York and we needed some electrical work done at our new home. The team at Oak Electric was wonderful. They came out and installed a whole house 27kw Generator for us, and did all the upgrades necessary for our electrical system. Josh Quick was our point man on the project, and he did a thorough job assessing our needs and estimating the work to be done.

When the installation team came out, they did a great job. We were very happy with the work done. Justin handled the follow up, and did a good job too. We also had Oak handle some wiring upgrades in our house. Paul from Oak came our and spent swapped out some plugs, wires, and made other repairs. Another good experience.

UPDATE: 10/23 and still no call. UPDATE: On 10/20 they said they would call 10/22 to schedule resolving things. They did not. UPDATE: 12/29. Well I gave up calling them beginning of December. Finally got a bill for all the things they had done wrong without any correction AND for the things they never did. Replied to their invoice and they suddenly want to fix things and finish the job.

Two weeks after I got the bill (today) the issues are finally corrected, but I haven't received a new invoice with the work they never did removed. ------------- Sales quoted and said I'd get a schedule call. I didn't, I called them. They rescheduled me twice before they did the work. Didn't complete all the work. Said I'd get a schedule call to finish and that their sales person would be by to check up with me.

Neither happened. Waited over a month. They hooked up a 240v 40amp circuit to old wiring that wasn't connected to the box they were rewiring. Marked they didn't know where it went. I traced it in less than 5 minutes, it went to exposed wiring outside under my deck. They were asked to install a 14-50 outlet. They ran wiring rated for 40 amps and installed a 40 amp breaker.

Should be minimum of 50, it's literally right in the name They installed a switch upside down, off is now up instead of down. On this switch they also broke the cover for it and did not replace it. They were asked to install GFCI breakers for the ungrounded side of my house. None were installed. I would never suggest someone use Oak Electric at this time.

After 3 weeks, we still haven't received a quote. We've called twice, the receptionist both times was extremely rude. The. Transferred us to Doug but his voicemail box was full and I couldn't even leave a message. I've heard great things but our experience was the worst possible.

Seeing 13 5 star reviews already. I doubt this will be a surprise, but I worked with Mike for several days and couldn't be happier with the experience. Mike ran several different solar panel project evaluations for us, swapping panel types and moving them around in our yard and house until he found the best setup that was still aesthetically pleaseing to us.

He is always fast to respond via phone or email and is extremely knowledgeable on the entire install process. The best part, while oak electric is trying to sell their system, they haven't use high pressure sales tactics. Disclaimer, I don't know if we will be able to complete our project (issues on my end). I hope we can, but either way I'd highly recommend them to anyone inquiring about solar in Michigan.

Seems like a good company, but their quote was too expensive. I needed to get the Tesla home charging station installed. They are a recommended vendor by Tesla, but their quote was about double compared with other competitors. They were also scheduling about 1-2 months out. I found another company and they did the job within one week. Plus, I saved about $800. Shop around. Always get at least 3 quotes before picking a vendor.

I used Oak Electric to install a backup generator at my office several years ago and due to the good experience with Oak Electric, just had them install one for my home too. As other have noted here, Jeremy took care of every detail of the sale and everything was professionally and cleanly (!) installed a few days ahead of schedule. The installers were very courteous and friendly and made sure everything had a good appearance both outside and inside. Oak Electric is perhaps the most experienced Generator installer in the area and you couldn't ask for more.

Couldn't be happier with my new generator, (Generac 22kw) as well as install. Working with Oak Electric was as easy as it gets. From initial visit to finish project, was fantastic. While the crew was here, they also made a few recommendations on some gaps that my current electrical system lacked, ( No pressure at all) that I happily moved forward with. Took time to walk me thorough the new equipment, making sure I had a complete understanding of all work performed, and utilization of the new generator. If you are looking for this type of service, call today. You wont regret it!

Had a generator installed. Did a very good job. Workers were very nice, trustworthy and professional. The only negative I saw was that their communication could have been better. Nancy W

We contracted Oak based on the recommendation of a friend to have a stand-by generator installed this winter. Every step of the process was smooth and painless. The salesman was very frank about what features I really need, and helped suggest locations and installation details that minimized visual impact on the outside and inside of my house. Dealing with the gas company is really the only headache, and Oak did their best to minimize that for me.

For example, when the gas company sent me all kinds of forms to fill out, Oak Electric took care of it. The installers were courteous and thorough, treating my house with a care as if it were their own.

In the process of selling my house, I learned I needed to relocate and upgrade my electrical service and meter. I was living out of state, and had to manage this remotely. Oak was one of the few companies that were able to quickly come out for a quote. After scheduling the repair and discussing concerns to get it done prior to closing, Oak was able to move up the repair after a cancellation. They spent almost a full day performing the work and did a great job at a very reasonable price. I would recommend Oak to anyone in the area.

Had a generator installed and couldn't be more pleased with the workmanship. The installers were professional, courteous, and responsive. Work was completed within the promised timeframe and time was taken to answer all of my questions. Well done!

Oak Electric installed external generator and the whole process went extremely smooth-From the first meeting with Jeremy to the final installation, they were extremely helpful, courteous, and went out of their way to answer all my questions. They came on time, did their work, and left on time-the process involved much traffic through the house, and they were careful not to track dirt amd closed screen door. They cleaned up afterward. I highly recomment them