Making the decision to build a custom home is just the first decision of many you'll make as you proceed with your building plans. Recognized for our design and craftsmanship, we have become Whidbey Island's premier custom home builder and remodeler by winning awards and recognition from industry peers and the many families we've had the pleasure of building homes for.
In the past 35 years we have built custom homes and remodel dreams for over 1,000 families. Our diverse portfolio consists of extensive home renovations, custom design-built homes, BuiltGreen homes, and million-dollar, luxury view homes.
In the past 35 years we have built custom homes and remodel dreams for over 1,000 families. Our diverse portfolio consists of extensive home renovations, custom design-built homes, BuiltGreen homes, and million-dollar, luxury view homes.
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Recognized for our design and craftsmanship, Cascade Custom Homes and Design has become a premiere custom home builder on Whidbey Island, WA. Winning awards and recognition from industry peers and the many families we've had the pleasure of building homes for. In the past 35 years we have built dreams for over 1,000 families.
It is our mission to build out the vision of our clients, and their supportive design team. Cascade Custom Homes takes pride in fulfilling the architects vision to the last detail. Depending on your needs, we are always pleased to recommend an Architect or Designer for your Island or Lake project. Our recommendations include select Whidbey Island contacts as well as architects from the Greater Seattle area, with whom we collaborate and facilitate to streamline process.If you are an Architect designing a home in Washington, you might not be based here.
As your family matures and grows the requirements of your home may change. A home renovation plan may be a better solution than purchasing a new home in an unfamiliar neighborhood. Remodeling your existing home can accommodate more rooms, allow for better flow or create office and work space. Many homes can even take better advantage of views with a well planned re-design.
Reviews (5)
Matt Paxton
Dec 31, 2019
Showed up eager and excited. It was like pulling teeth to get them to take my money, I called and called, and then finally drove down there to their office where they couldn't ignore my calls. Paid them a third of the design fee right there to show them how serious we were. Set a budget, I communicated everything and it took them 4 months to produce a design with our immediate feedback on loose and rough designs. Had to follow up routinely to get any communication back in regards to the status of the design multiple emails sent with sometime weeks without a response. Deadlines, contractual or verbal, to provide a product back to me and my wife were consistently well past due with more than generous timeframe to begin with.
We even went to the bank they recommended for financing because they have been doing business with that bank for years the same week we began working with them. When they finally provided a bid and solid blueprint the bid came in at more than twice the budget, close to $600k, this was 4 and half months from initial payment. Once we took a second hard credit hit to extend our financing approval, at the 6-month mark, from the bank while waiting on a design and bid from Cascade Custom Homes, they finally decided to make our project a "priority".
The second attempt at a design was full of little things that were previously discussed about either not including or including, and was opposite of the majority those clearly communicated desires, and the design provided was a blatant rushed product that completely missed the mark after 6 months of trying to get them to treat us like a customer. My wife and I worked really hard to design our own floor plans and blueprints to make sure our vision was more than clearly communicated, we spent days, weeks, and hours doing work that they probably should have been doing.
We were doing it only to try and make things move at a faster pace, and when the bid came back more than double our budget we made every effort to remove things from the design and lower the budget closer to something more realistic in price, he even suggested that we do our own demolition which we almost entertained but were advised by them to be careful that the bank doesn't find out or they will want an estimate for the work we would be doing for ourselves, seems a bit shady.
The last rough design that had completely missed the mark was maybe a day away from having a bid completed and delivered to us, I quickly sent an email to make sure that they wouldn't take any more steps towards completing a bid to that design because of how far off we were from something that my wife and I could justify spending $250-300K on. That was our last communication, he has not reached out since to try to make things right or work with us in anyway.
He did however, send a bill for close to $3,000. It's a good thing that the contract that we signed in February of 2019 that gave them a deadline of 60 days to have an accepted bid and design to us was not met. Breach of contract. Broken promises, terrible communication, late products, rushed products, zero reliability, and just plain poor customer service over and over again, and we hung in there believing that they probably were just spread too thin and had a lot going on and at some point our end goal would be met with the quality craftsmanship and organization they are known to provide even though it would be well past the timeline we were hoping for.
We were more than willing to work with them and we bent and adapted and adjusted our vision and patience for over 6 months, but getting them to work, communicate, or respond to emails or phone calls was next to impossible. **See picture for the rest of the Review.**
We even went to the bank they recommended for financing because they have been doing business with that bank for years the same week we began working with them. When they finally provided a bid and solid blueprint the bid came in at more than twice the budget, close to $600k, this was 4 and half months from initial payment. Once we took a second hard credit hit to extend our financing approval, at the 6-month mark, from the bank while waiting on a design and bid from Cascade Custom Homes, they finally decided to make our project a "priority".
The second attempt at a design was full of little things that were previously discussed about either not including or including, and was opposite of the majority those clearly communicated desires, and the design provided was a blatant rushed product that completely missed the mark after 6 months of trying to get them to treat us like a customer. My wife and I worked really hard to design our own floor plans and blueprints to make sure our vision was more than clearly communicated, we spent days, weeks, and hours doing work that they probably should have been doing.
We were doing it only to try and make things move at a faster pace, and when the bid came back more than double our budget we made every effort to remove things from the design and lower the budget closer to something more realistic in price, he even suggested that we do our own demolition which we almost entertained but were advised by them to be careful that the bank doesn't find out or they will want an estimate for the work we would be doing for ourselves, seems a bit shady.
The last rough design that had completely missed the mark was maybe a day away from having a bid completed and delivered to us, I quickly sent an email to make sure that they wouldn't take any more steps towards completing a bid to that design because of how far off we were from something that my wife and I could justify spending $250-300K on. That was our last communication, he has not reached out since to try to make things right or work with us in anyway.
He did however, send a bill for close to $3,000. It's a good thing that the contract that we signed in February of 2019 that gave them a deadline of 60 days to have an accepted bid and design to us was not met. Breach of contract. Broken promises, terrible communication, late products, rushed products, zero reliability, and just plain poor customer service over and over again, and we hung in there believing that they probably were just spread too thin and had a lot going on and at some point our end goal would be met with the quality craftsmanship and organization they are known to provide even though it would be well past the timeline we were hoping for.
We were more than willing to work with them and we bent and adapted and adjusted our vision and patience for over 6 months, but getting them to work, communicate, or respond to emails or phone calls was next to impossible. **See picture for the rest of the Review.**
Phillip Duff
Mar 03, 2019
Cascade Custom Homes and Design is one of the most amazing, detail oriented and the best customer experiences I've ever had. Quality work, always thinking outside the box, projects completed on time and excellent communication skills. I highly recommend Cascade Custom Homes and Design is you plan to remodel or build your dream home. #localguides
Colleen Newbloome
Feb 15, 2019
If you are looking for a company that's recognize for their designs, quality of work, professionalism and craftsmanship then Cascade Custom Homes & Design Inc is the company to choose. Cascade is the premier customer home builder for Whidbey Island, built green certified, remodels & renovations, middle income homes as well as million dollar homes.
Not only Cascade Custom Homes & Design builds & remodels homes but they also do energy upgrades they will build your home and will be designed & constructed to meet your individual needs, lifestyle, and budget. #localguides
Not only Cascade Custom Homes & Design builds & remodels homes but they also do energy upgrades they will build your home and will be designed & constructed to meet your individual needs, lifestyle, and budget. #localguides
Kelly Santelpidio
Nov 23, 2018
Paul Samuelton
Oct 27, 2018
