Franconia Gas

I wish I could give 0 to negative stars. So far 4 weeks have gone by with no resolution and each time I call I am sent to a call center that transfers me to sales and then sales transfers me back to customer service and after over 5 hours on the phone over 4 weeks still an issue with my account setup. If you want to talk to a supervisor they are not available and always in a meeting.

I was told in fact there is ONE supervisor for the entire call center. Ok, not sure if I believe that. If I could throw away the Amerigas phone number and never talk to them again, it would be a great day.

Real people answer the phone and the price is 5-10 percent better. After a bumpy transition from Franconia Gas, they have recovered and I recommend them. KR

Unfortunately, we inherited this company when we purchased our home several years ago. The customer service is, quite frankly, unacceptable. The lack of knowledge on the part of the associates answering the phone is astounding. I am not typically a person to leave negative reviews or comments about any business but after years of terrible service, it must be noted.

When a propane emergency cannot be resolved for upwards of 3 days, that simply won't do and when deliveries take place within 10 days, also not good business. It seems to me there is some work to do on the inside of this company before I would recommend them to anyone considering propane service in the area.

Terrible costumer service. Real long wait times. Over an hour if you talk them at all. Never call you back. Find somewhere else.

Franconia Gas is now Amerigas. I have been trying to have an error on my propane account fixed for nearly a month. 12 phone calls and 6 hours on the phone have not provided a solution to this problem, which involves a refund of a payment that went through twice. They owe me $136.61. I last spoke to them (Alex at Billing) on Monday January 11th and the problem was supposed to be fixed within 24-48 hours. I am still waiting. Do not use Amerigas for your propane needs. Terrible customer service.

Very good customer service. Installed two new heaters for me. Supply my propane and service my fireplace. When I converted the heaters from kerosene to propane VIC took the time to explain the options and walk me through the process. I can't say enough about the old fashioned as if it was a family business attitude. Thank you.

Called them to service fireplace that wouldnt light. They were there 10mins per building mgr. We went up next wknd and still wouldnt light. They came out again and same thing, there for 10min. Now renter up there and cant get it to light. Both service calls i asked them to replace igniter, they never did. Guess ill call someone else to fix it now.

Franconia Gas Doesn't even deserve a single star. Horrible Customer Service! I Will Never Use This Company Again And If I Could Switch Companies Right Now (Still Currently Looking For Another Propane Company). I will also not be recommending this company to another customer. First year ever having to do anything like this and they have made it an absolute nightmare.

The team at Franconia Gas went above and beyond duty this winter to fix my camps furnace when it broke. They were awesome! Thank you so much for always being there to accommodate when I have heating problems! Forever your loyal customer! Jane's Place

We recently converted to Propane and switched to Franconia Gas. The experience was top notch and they are very professional. The billing is easy and deliveries are no hassle. If you call the office you are always able to get an answer to any questions. I would highly recommend them to anyone in the area.