J & R Construction Service

We hired J&R Construction services to remodel our master bathroom. The team was very professional and took care to make the process go as smooth as possible. There were a few hiccups along the way, but it is a construction project, so there are always some unexpected issues that come up. The best part about the J&R is that in the time since the project was completed when we have had a problem, all I have to do is call and they don't hesitate to come take a look and make the necessary repairs.

We are in the process of working with J & R construction currently. I honestly hate to leave this review and have tried to give it time, but due to our experience this year, I cannot recommend them. I would like to separate business from personal, as this is not an attack against the character or integrity of the people in a personal way. But our experience working with them for business has been a nightmare.

I see where someone comes up from J&R to respond to these to save face (who could blame them?) so I won't waste my time sharing all the details to enter into a public debate to match the one we've had to have off screen over our project. But I can't recommend their business at this point (so far the active project has been months) but if you include the design portion we went through we've worked with them since early February 2020.

I will say the actual work done seems professional enough, but the communication and problem solving has been terrible which absorbs any stars I could give. The workers also left a lot of trash behind in our yard, a portion pictured below. In addition to the mess we've been sitting with while things are on hold from the miscommunication we had after the design phase (that didn't pay off quite so much as we had hoped), our wood that hasn't been used yet has been tipped since the day they left, and has been that way for coming up on two months next week, which is how long the porta potty has been taking up the third parking spot of our driveway, a spot we informed them we needed for our residence from the beginning.

If something changes I'll update my review but so far we and our neighbors have been super unimpressed, disappointed and don't have any idea when this ridiculous mess will be over. I would give them no stars based on level of irritation and dissatisfaction, but to be fair based on the half product that has been given so far looks finely done and the fact that I want to not assume the worst and trust the likable people I interacted with before actually signing the documents and forfeiting the money were being authentic and not just luring us in for business, I'll leave two stars.

They also said they'd meet us half way on the up-charge required from the mistake we were trying to avoid when we paid the $1500 extra to do the design phase to begin with. Which kind of gets neutralized as far as getting a star because that was after a big falling out that was definitely not customer-minded or professional. I don't think you can leave no stars anyways.

I'd just suggest going with a respectable person who actually cares about your business that knows your vision and will be the one personally working on your project that you can communicate with directly, especially if a problem comes up. Because all the players make for a big mess once you run into a problem. And of course, problems come with costs and inconveniences, like our drive way, and where the grass will be dead from our car parking on it and the dead grass under all the wood remnants that never got picked up after the project was delayed way longer than could've been even anticipated and the mound of dirt we didn't plan on moving til it was over not knowing it might never be over. just don't.

There are plenty of amazing contractors out there. Good luck with your project! Edited to add an update from the conversation pictures for context. Today is 12/1/20, no word back although we did just message again on their communication portal. Project began on 9/30/20, last day of work was 10/8/20.

We had a pretty significant kitchen remodel which included knocking down a wall and basically gutting the whole thing. I was very impressed with every aspect of this project. The project manager was very communicative with me and stayed in touch consistently throughout the entire project. Their price was within the range of the other estimates we had gotten.

I have already recommended them to many of my friends with remodel projects - we are so happy with the results. Everyone was polite, always on time and professional. Thanks so much!

I had been longing for many years for an additional room built to my house. My long year waiting to find a professional and trusted builder had come and that is J&R Construction. I could not ask for a better professional team from the project coordinator, project designer, production manager, project manager and warehouse manager. They had demonstrated their expertises in all aspects and thorough communication with client to ensure we all were in the same page from the design plan, facing obstacles and making changes during the construction process.

The team are friendly with positive attitude that made the communication much easier. The project had completed in a timely manner as planned. My special thanks to the J&R team who executed the plan to completion; my dream room becomes reality. Loan Chung

I've heard great things about J&R and was looking forward to a smooth experience. Unfortunately for my kitchen remodel, the project fell way behind schedule and attention to detail lost. I felt as if my project was not a priority. For 50 to 100% markup on material and labor, I expected top notch project management, transparency, and communication. My project ended in discretionary termination.

J&R built a screen porch for us and the experience was excellent. Everyone from Jimmy, to Rick (especially - great project manager), to the designer and office staff was helpful, courteous, and knowledgeable. I would not hesitate to recommend J&R and will definitely circle back to them should the need arise.

J&R Construction just did a kitchen remodel for us.
Was very pleased with the way they handled the process from start to finish.
Ashley was very helpful to my wife in their shopping for all of the materials and gave her a lot of good suggestions.
Mike and his crew was very professional and kept after the job until we were completely satisfied.
We’re really loving our new kitchen and would highly recommend them and will use them again.

We've had J&R do multiple projects for us and have been very pleased with the quality of work performed, service received, communication throughout and accuracy of both time to complete the job as well as cost. Highly recommend them for your next job. We get compliments all the time regarding the work they've done for us.

Jimmy and I own our own businesses and take pride in providing service the way we would like to be treated ourselves. I realized this in the course of providing him an adjustable bed for his RV. I enjoyed Jimmy's ability to describe what he wanted, the promptness and clarity of his feedback regarding the type of sleep experience he wanted and the dimensions of this RV platform bed and, later on, his appreciation of the work we did for him.

We try not to take customers for granted and work best when customers allow us to provide advice for them to then take ownership of the final decision. I believe Jimmy and I share the same philosophy and wanted to share my experience with him.

For a project I was not looking forward to, my master bathroom complete remodel project actually turned out to be a very pleasant experience thanks to J&R Construction! From the first meeting to the final walkthrough, I never doubted choosing J&R for this project. Being a designer myself, they worked with my ideas and with their expertise, solved several design dilemmas faced when working in a small area and having a tight budget. Jimmy, Lynn and Toni got me started out on the right foot with my budget, fine tuning the layout and selections of products to be used. Josh, our project manager, kept the project going on schedule(actually ahead of schedule!), was always on time, courteous and communication with him was excellent.

The subcontractors that J&R uses were polite, respectful and did a beautiful job. I could not be more thrilled with my gorgeous new master bathroom. I've worked with many contractors in the past and I can honestly say, they are the best I have ever worked with!

J & R recenly completed a second story addition on our home. We could not recommend their team enough. The communication throughout the entire process was always timely and professional. When we had questions, concerns, or problems, our project manager was quick to address them without hesitation. The work was all extremely well done and J&R helped to insure we stayed within our budget. Jimmy and his team helped make what was a stressful few months away from our home as pain-free a process as possible. I would recommend J & R for any size project and would definitely use them for any future projects in our home.