Hansen Family has been a trusted provider of plumbing and HVAC services in Greater Phoenix since 2013, known for our dedication to excellence. As a family-owned business, we pride ourselves on delivering HVAC and plumbing solutions that are tailored to the specific needs of our community. Our core values of integrity, reliability, and customer satisfaction guide all our work. We offer a wide range of services, including drains and sewers, waterlines, water heaters, commercial plumbing, general plumbing, HVAC installation and replacement, HVAC repair, and maintenance.Founded by Erik Hansen, a proud veteran and Arizona native, Hansen Family is driven by a commitment to service and quality. Erik’s vision was to create a company that serves the Greater Phoenix community with dependable and high-quality plumbing and HVAC services. His dedication to service and high standards is reflected in every aspect of our operations. Hansen Family is more than just a business; it’s a testament to Erik’s passion for his community and his commitment to delivering exceptional service.
Served areas
- Mesa, Gilbert, Chandler, Tempe, Phoenix, Scottsdale, Glendale, Peoria, Sun City, Tolleson, Guadalupe, Queen Creek & San Tan Valley
Business details
- Licensed
- Insured
Payment methods
- Cash, Debit cards, Credit cards, Mobile payments
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Services
At Hansen Family, we excel in providing unique and comprehensive drain solutions for residents throughout Greater Phoenix. From swiftly unclogging drains to handling complete sewer line replacements, our team is ready to diagnose and resolve any issue with efficiency. Recognized as the leading sewer and drain specialists in the area, Hansen Family is dedicated to offering superior service to both homeowners and small businesses. With a rich heritage of expertise passed down through generations, we deliver dependable and personalized services—ranging from routine maintenance to urgent repairs and cutting-edge upgrades—ensuring that your specific needs are always met. 
With a seasoned team rich in industry experience, we are committed to providing outstanding water heater services that go beyond expectations. Whether you need installation, repairs, maintenance, or replacement, our expert technicians are armed with the expertise and equipment required to ensure your water heater runs flawlessly. Trust Hansen Family for prompt, dependable, and top-quality water heater solutions, ensuring smooth and efficient operations for your home or business. 
Offering quick response times, transparent pricing, and a strong commitment to customer contentment, we are recognized as the leading team for your plumbing requirements. From repairing a dripping sink to installing a new toilet, our adept team is ready to address any plumbing project with skill and promptness. Allow Hansen Family to surpass your expectations and maintain the seamless operation of your plumbing system. 
As the leading HVAC provider in Greater Phoenix, Hansen Family sets the benchmark for exceptional HVAC installation services designed for homeowners and small commercial spaces. We specialize in installing RunTru and Trane HVAC units, giving residents of Greater Phoenix access to the most reliable systems on the market. With Arizona's constant summer-like weather, it's crucial to ensure your home is prepared to manage the heat. Choose a new HVAC system from Hansen Family to ensure comfort and peace of mind for you and your family all year long. 
Bid farewell to HVAC troubles and welcome dependable solutions with Hansen Family in Greater Phoenix. With the summer months perpetually looming for valley residents, encountering issues with your AC unit can be a pressing concern. It is essential to engage a reliable company for repairs, and Hansen Family is here for you! We recognize the significance of your comfort as our top priority. That's why we place customer satisfaction at the forefront of our values, aiming to go above and beyond to surpass your expectations with every service appointment. 
Our all-inclusive maintenance package encompasses a detailed inspection, cleaning, and adjustment of diverse system components to guarantee peak performance and efficiency. Our tasks span from verifying thermostat settings and replacing air filters to examining electrical connections, lubricating moving parts, and clearing condensate drains and coils. Additionally, we meticulously inspect ductwork for leaks and blockages, fine-tune blower components, and conduct safety control tests. Routine maintenance not only prevents malfunctions but also improves energy efficiency, prolongs equipment longevity, and ensures a consistently comfortable indoor environment.
Reviews (30)
Jorge Castellanos
Jun 11, 2024
So I have to say. Eric my plumber that came in as incredible. So Ii tried to fix the problem myself and didn't make me feel like an idiot. Said he thought it as cool that I at least tried to fix it. Then he was very courteous, knowledgeable, and didn't mind me sitting watching him and asking questions. I will definitely be using Hansen again. And I will ask for Eric again. That man deserves a raise. Nice young man.
Erik Wiersum
Jun 09, 2024
Had a major issue. We had dinner reservations and a last minute clog! Called Hansen Family and Chad was at the house in under an hour! I told him what was going on (and our dinner plans) and he had the issue fixed and explained everything super fast! We showered and made dinner on time! I would absolutely recommend Hansen Family to anyone in need of expert plumbing help. And trust me, ask for Chad!
Abc Mo Def
Jun 06, 2024
Very positive experience. Was given a time slot of 8-10 and received a text at 7:50 that Chad was on the way. We had a slow kitchen drain. 2 others guys had looked at it and wouldn't touch it since the pipes are old. Although Chad was hesitant, he took on the job and was able to clear the drain quickly and without any issues. Cleaned up and double and triple checked that all was ok.
Alexander Daniel
May 07, 2024
A few weeks ago my wife and I called out a plumber from one of the big companies that spends 7-figures on radio and TV ads every year to fix a water pressure problem. Their guy could not figure out what was wrong, quoted us between $3,000 - $5,000 for a few proposals that he was not sure would even fix the problem, and charged us $75 for the visit even though we did not take them up on the offer to maybe fix our plumbing for ~ $4,000. Hansen Family Plumbing came out for a free consult, laughed at the proposals from the other guys, fixed the problem in 10 minutes, and didn't charge us because the solution was so quick and easy. I'll use them as long as I live in the East Valley, and recommend them to anyone who asks.
Jeff H.
May 06, 2024
Our HVAC technician DJ from Hansen Family Plumbing and Air was wonderful. Very communicative about the issue and explained our options. This was are third opinion on our AC issue and Hansen Family came in the lowest by $800 and was worth it. Hope we have no more issues the season and if we do we'll have DJ from Hansen Family back out.
Ryan Wozniak
May 05, 2024
I scheduled an appointment with Hansen thinking I had a routine clog in my sewer line. The coordination was direct and responsive. My drain problems gave my tech Chad a hard time. He put in the effort to ensure I was taken care of and the bill still came in at a fair price. Kudos to Hansen for quality service. 6 stars.
Cruzita Armijo
Apr 24, 2024
Rujuta Panvalkar
Apr 22, 2024
We had Chad come over to our house to fix hot water issue in our shower. The entire process of contacting Hansen Family business for scheduling a visit to getting our water issues fixed took less than 3 hours. Chad was great to work with, explained exactly what was wrong and fixed the problem. Definitely recommend!
Fredie Hatfield
Apr 13, 2024
We at The Opportunity Tree have used this company from small to large projects and have always been satisfied with their experience and professionalism, also we have called last minute and they have more than once fit us in to their busy schedule! Great company! Friendly staff, Jennifer is great to work with in the office
Dolf De Roos
Apr 07, 2024
Laird Pettit
Apr 05, 2024
Robert Zemeida
Mar 28, 2024
Chris Michels
Feb 18, 2024
Eric Menasco
Jan 31, 2024
Catherine Cafagna
Jan 28, 2024
First off let me say I was so apprehensive about calling a plumber being that we had just had a nightmare experience with another company. I called Hansen plumbing and they were immediately responsive and scheduled me right away. The unique touches of adding a brief bio on the plumber they were sending over, was really nice. Jerry is a wonderful person that was so intuitive and really listened to us.
He is a true professional in every aspect of the word. He is honest, knowledgeable, and respectful from start to finish. As business owners ourselves we know how huge of an asset team members like this are. The world needs more Jerry's! This company has got it right and we will continue to use them for years to come (old house problems) we are so relieved to have found them. If you are looking for a company with integrity that genuinely cares this is it!
He is a true professional in every aspect of the word. He is honest, knowledgeable, and respectful from start to finish. As business owners ourselves we know how huge of an asset team members like this are. The world needs more Jerry's! This company has got it right and we will continue to use them for years to come (old house problems) we are so relieved to have found them. If you are looking for a company with integrity that genuinely cares this is it!
Craig Friedman
Jan 11, 2024
If I could give 7 stars I would. Our water heater started leaking at 10pm last night, and 12 hours later, Robert was onsite replacing it. He also diagnosed and fixed an improperly installed (by another company) recirculation manifold that was causing significant issues with our RO and calcium buildup in our water line. We couldn't be happier with the service and will only call Hansen Family Plumbing for all of our future needs.
Matt Mcc
Dec 28, 2023
We've had Hansen to our Scottsdale home twice. Scheduling is straightforward via phone, email, or web. I believe they give an honest estimate and complete quality work. The most recent visit involved replacing front and back outdoor spigot. The rear one is also the auto water feeder line to the pool. Mark replaced with copper. Quality, skilled work with upfront dialogue about a cost upcharge to go with brass to combat the AZ heat. Hansen is not inexpensive, but we felt they are reliable, thorough, and communicative. All plusses.
Adele Lavoie
Dec 25, 2023
Alicia Mijalski
Dec 11, 2023
We have been using Hansen Family Plumbing and Air for the past 3 years, and hands down they do quality work, and you can see they take pride in it as well! For today's call, we had the unfortunate problem of having a toilet backed up, and Preston was our technician. He is awesome! So knowledgeable, fast at getting the work done, so kind, and willing to explain the work in detail.
I'm very curious on how things work, and he explained things along the way! Thank you Preston and everyone at Hansen Family Plumbing for saving the day for us, and being just a great company to work with!
I'm very curious on how things work, and he explained things along the way! Thank you Preston and everyone at Hansen Family Plumbing for saving the day for us, and being just a great company to work with!
Erin Dow
Nov 27, 2023
I have known the Hansen family for a long time. This family business is truly a reflection of the amazing people they are. It was very easy to call and make an appointment. They were able to come out and install a water pressure regulator for my house within a few days. They were on time and did a great job of explaining the installation and getting the work done quickly. Pricing was reasonable and all the staff were super friendly and helpful. I had a great experience and will definitely call them for any future plumbing needs.
Ron Baier
Nov 22, 2023
Joel Stevenson
Nov 05, 2023
Great company to partner with. We had a leaky water heater and Jerry was out to investigate within minutes of our initial contact. He was professional, friendly, and well qualified. Jerry replaced our water heater the next day and stayed until 8 pm on a Friday night to make sure it was installed and working properly. He is by far the best plumber I've ever used and I would have no hesitation calling him back for more work. Hansen gets five stars in my book. Thanks!
Suzanne
Nov 02, 2023
A friend recommended Hansen Family Plumbing for a minor toilet clog and the service was great from start to finish! From the customer service call with Lily (can't recall), follow up text messages, to Preston showing up on time to resolve my issue, everything went smoothly. Preston fixed our toilet clog with a simple diagnosis, educating me through each step and providing me with options.
I appreciated his honest opinion, expertise, and speed of resolution. Who thought one would feel good about calling a plumber!? You made it on our recommendation list and we'll use you again.
I appreciated his honest opinion, expertise, and speed of resolution. Who thought one would feel good about calling a plumber!? You made it on our recommendation list and we'll use you again.
Terry Woodworth
Oct 10, 2023
I had JERRY come out to evaluate our hot water & recirculating pump system. His competence and experience really served us well. He found a small amount of water in the heater pan, felt it was a lower tank failure and called Rudd and got authorization for a warranty water heater replacement which he completed. We also needed to replace 3 faucets in 2 bathrooms and the kitchen which he and Dillon did a couple days later.
During the bathroom install he determined the drain provided by the manufacturer was unacceptable and went and got new parts to ensure our glass sink would be secured and properly drain (something I do not think the average plumber would do). Jerry saved us a lot of money by handing the water heater replacement and showed his personal pride in doing the job right by installing new faucets correctly and going the extra mile with the drains using quality parts at a very reasonable price.
During the bathroom install he determined the drain provided by the manufacturer was unacceptable and went and got new parts to ensure our glass sink would be secured and properly drain (something I do not think the average plumber would do). Jerry saved us a lot of money by handing the water heater replacement and showed his personal pride in doing the job right by installing new faucets correctly and going the extra mile with the drains using quality parts at a very reasonable price.
Stephen Smith
Sep 28, 2023
Our plumber, Mark, came on Saturday to fix an interior leak in a copper water line. He was punctual, pleasant and professional. Knocked the repair out quickly and cleaned up both his mess and the one I made cutting out the drywall earlier! Pricing seems fair without a Saturday surcharge. Communication from the company was spot on! I will definitely use Hansen Plumbing in the future!
Carl Chartier
Sep 04, 2023
Hansen Plumbing responded very quickly to my immediate need for a water heater replacement. On a Saturday morning, they contacted me within ten minutes of my text to schedule the technician that same day, and kept me updated regularly on his progress towards getting to my house. The technician (Jerry) was professional, polite, friendly and communicative throughout the installation, and cleaned up the worksite thoroughly when done. They did a great job throughout!
Brien & Claire Fitzpatrick
Aug 29, 2023
Funny we needed a quote for a job and while he was here we were impressed with the knowledge and friendliness when we had questions on everything HVAC and water heater related. Ended up getting a much needed service on our A/C unit to ensure longevity and functionality. Work completed on the spot. Appreciate working with you. Family businesses really show up with honest and affordable pricing for hard working homeowners like me. Thank you!
King Lasik
Aug 05, 2023
Mary Kober
Jun 27, 2023
Sunday afternoon, found a water leak behind the wall of the shower. Found Hansen Family Plumbing on line. They had great reviews. Left a message at 6:30 am Monday. Lilly call me back at 7:30 am. She was so nice and very professional. She was able to schedule us for later the same day. Robert came out he was also friendly, very professional, answered all of our questions, fixed the leak and made sure we had resources for the restoration. Such a relief. Would use Hansen's again and highly recommend them to anyone.
Megann Smith
Apr 07, 2023
We needed our clean outs plugged as they were missing caps and bugs were getting in as well as our AC run off pipe extended into the rocks. Receptionist was friendly and I was able to get a quick appointment. Anthony, our technician, arrived on time, was professional, friendly, and knowledgeable. He educated us on how to properly maintain our drains and answered our water softener questions regarding a future install. Service was timely and the price was great. Very pleased with the service from Erik and his team! Would definitely recommend to others for all their plumbing needs!