Touchstone Builders Inc. has been specializing in residential custom home building for 17 years in the Williamson and Davidson county areas. Each home built offers unique styles, distinctive architecture, and the newest trends along with all the functional needs that every home needs. We are committed to serving you throughout the building process with answering your questions, offering several way of communicating by email, meetings, or by phone to make the process as easy as possible.We want to make sure the home-buying and ownership experience is joyful, easy, and rewarding.
Services
Touchstone Builders Inc. is a boutique construction company specializing in custom home development in the Williamson and Davidson county areas. Each home we build features distinctive architecture, function-first styling and the latest in new construction design and trends. For nearly 20 years, our team has delivered the very best in construction and real estate management to our valued clients and families.
Reviews (9)
Casey T.
Jun 08, 2022
BEWARE OF FAKE REVIEWS: I have never dealt with a greedier, more predatory builder in my entire life. I spent months working with their preferred lender to purchase a home through them, who assured me that they had everything they needed to approve me for the loan. Right before closing they changed their requirements and requested documentation that I told them from the beginning that I couldn't provide, thus denying the loan right before closing.
Instead of returning my deposit, Touchstone decided to blame me for the denial of the loan and refuse to return my deposit by claiming "damages" and citing a clause in their agreement that is completely unenforceable. Instead of understanding that loan denials are part of this business, they became confrontational, aggressive, and petty, as if I had personally wronged them.
I have worked with many builders and have never come across a builder as greedy and unethical as this one. Any honest, halfway decent builder would understand that we went above and beyond to purchase their product and were simply denied, and happily return the deposit. Instead, they were all over the place with the justifications they were trying to come up with to STEAL my money.
We even tried using another lender to save the deal AFTER their preferred lender completely botched the processing and they became very confrontational, mentioning over 7 times that we would be charged fees every day if the closing date wasn't met and even DOUBLED the deposit requirement, which would have undoubtedly been stolen as well, had I obliged.
It's pathetic that a business would choose to operate like this instead of conducting business ethically. They made it very clear that they don't care about the bets interests of their clients or reputation, and would rather try to invoke petty technicalities in an incredibly lengthy purchase agreement to try to pad their bottom line. As of now I am pursuing legal recourse to get my money back. AVOID THIS DISGRACE OF A COMPANY AT ALL COSTS.
Instead of returning my deposit, Touchstone decided to blame me for the denial of the loan and refuse to return my deposit by claiming "damages" and citing a clause in their agreement that is completely unenforceable. Instead of understanding that loan denials are part of this business, they became confrontational, aggressive, and petty, as if I had personally wronged them.
I have worked with many builders and have never come across a builder as greedy and unethical as this one. Any honest, halfway decent builder would understand that we went above and beyond to purchase their product and were simply denied, and happily return the deposit. Instead, they were all over the place with the justifications they were trying to come up with to STEAL my money.
We even tried using another lender to save the deal AFTER their preferred lender completely botched the processing and they became very confrontational, mentioning over 7 times that we would be charged fees every day if the closing date wasn't met and even DOUBLED the deposit requirement, which would have undoubtedly been stolen as well, had I obliged.
It's pathetic that a business would choose to operate like this instead of conducting business ethically. They made it very clear that they don't care about the bets interests of their clients or reputation, and would rather try to invoke petty technicalities in an incredibly lengthy purchase agreement to try to pad their bottom line. As of now I am pursuing legal recourse to get my money back. AVOID THIS DISGRACE OF A COMPANY AT ALL COSTS.
Austen Gardner
Apr 28, 2022
First you can see the poor reviews on here for yourself in regards to materials used. Second when I reached out to this unprofessional company they were not responsive. And most of all they do not want to work with Realtors like myself who represent you, the buyer, so I would not go near this home builder as they are trying to cut out any cost possible including the buyer having a representative which is scary! They pay an insult of a referral fee and not a standard commission for a Realtor's hard work.
Cheryl Murray
May 13, 2021
Through about moving here. But once I was told that you had to have Cox Cable I changed my mind and quickly too. It not right if a person is BUYING a home, not RENTING that you have to have a Cable Service that you don't care for. Where I live now Cox Cable is FREE, and this place is Condo's and looks like apartments and charging a lot of money for NOTHING!
Patrick Stewart
May 11, 2021
I'm looking forward to moving in. Buying new is always an experience but Touchstone makes it easy by selling you a home that has window coverings, all appliances, and how can you complain about these interest rates? Plus the Panorama properties are in a great location. Part of the HOA fee covers your Cox Gigablast service with cable and the HOA is less than $190.00. The sale process has been pleasant and professional.
Tiffany Grace
Mar 11, 2021
Angelina Lugo
Dec 07, 2020
Natasha Young
Feb 07, 2020
Sharon McClinton
Jan 14, 2019
They set the stage to entice potential home buyers. They promise you the moon. But once the bait is accepted and you've made your deposit, you fall prey to their unsavory practices. In the final analysis, one dept. doesn't know what the other is doing. The finishes are low-level and substandard, nothing of which you opted for. The shelving used throughout the house from kitchen, pantry, closets, Master bedroom closet are nothing more than particle board and plywood; nothing of which a luxury home should have. BUYERS BEWARE!
Shawn Obrien
Jan 03, 2019
Nice semi custom homes. Multigenerational living options, open floorplans, large lots. A good value for the price compared to other builders. Nice locations with a rural feel for some of the home sites. Some locations have nice mountain views. Many are on half acre lots in a cluster of four homes. Three car garages standard on most homes. Up to seven car garage option available.