Olympic Pool & Spa

Eric is un professional and extremely unhelpful. I have a jandy aqua pure salt cell that is supposedly three months old that was already replaced under warranty once. I have had a few conversations about this and always get the run around about what work was actually done and what is/isn't covered under warranty. Even told them the salt board was showing an error code stating low current to the cell and still nothing, was just told to clean it.

I sent a picture where the DC chord has completely corroded and again only three months old. I can't get any help from anyone at this company on this issue. I would not recommend working with this company for a build or anything long term.

Olympic Pool and Spa was incredible! The finished product was more than we could have ever expected. If you are putting in a pool call James, he is a lot of fun and so hard working

All of our dealings with with James Butler and his crew at Olympic Pool and Spa have been Great. He always responded to my communications promptly. He is very knowledgeable and the work looks amazing. We are thrilled! Before hiring Olympic for major renovation work, we were provided with references. We had a serious problem caused by another contractor.

Several contractors told us there was no fixing it, and that we would have to tear out the inground pool and replace it all. However, James explained exactly what could be done and quoted it. All of his references said he is a genius, and that we would never regret hiring him and his crew. They were correct. Our story ended with a "happily ever after". Thru it all, they have always been very professional. This was a few years ago and our pool is still Perfect! P.S. I posted this exact same review on Yelp

I have been a customer of Olympic pool & spa for 7 years and used them every year to close my in ground pool. They had been responsive, fairly priced, and excellent in their work. I am not sure what is going on now but I have to assume they are now having some sort of new difficulties running their business. This year I had a mechanical problem with a shut off valve that had to be repaired before the pool could be closed.

I also wanted a quote on a new liner for the spring. So I was requesting three services. I first called a month and a half ago and they told me no problem their team would be out the next week. That came and went and so I called back in. They told me the owner needed to do estimates on liners and and he would call me. Another week goes by, I call back in and say forget about the estimate i just need the pool fixed so it can be closed properly.

Same thing.they will call me back to schedule. Three more calls and a month later and I got no further despite my persistence and agitation with the situation. Two different employees continued to tell me they had left messages with James and could do no more. I have yet to receive a phone call. I have since had to find another company and beg them to come out and help me before the snow falls.

As a small business owner myself it pains me to write this review but I hope it can help them return to their prior service level. And if they are having issues I truly hope it gets better for them. Unfortunately they have lost this customer.

Arick and Marie were very helpful. They got my pool opened and running early. So excited for this swim season, You guys are truly the best! Love the new Saratoga Hottubs.

Our family is LOVING our new pool! Thank you to James Butler for EVERYTHING! Also thank you to Joni, Eric, and Marie for all of your help at the store with chemicals, etc. Olympic Pool & Spa is a family run business and they truly treat their customers like family. If you are searching for a pool company, you've found it. - Kelly Robson

I had a 18X36 pool installed late last summer 2019. The pool itself was precisely installed (location & level) and materials used seemed very high quality and well constructed. James (owner) and his crew had the pool itself in working condition in less than 4 weeks and James communicated almost daily about progress and next steps. I would recommend Olympic Pool & Spa if you're thinking about having an inground pool installed.

Thanks James & Joni! As always, your team did a stellar job! Doug and Brian did an AMAZING job with our new pool liner, and our conversion from chlorine to salt. We love, love, LOVE it - Is just like a brand new pool. Can't say enough good things about them - so friendly, knowledgeable and dependable. James, the owner, engineered and put in our pool 15 years ago, and we have been using Olympic Pool & Spa for all of our needs ever since. His team is the best! We wouldn't use anyone else.

James and every single one of his crew are extremely knowledgeable and wonderful to work with. They are fast and are always there when they say they will be. James was very thorough in explaining details to us and helping us come up with a design that would fit our budget and look amazing. Her has tons of experience and will keep you informed every step of the way.

We loved working with them and extremely happy with our new pool! Its gorgeous and you can tell that the team here cares about the quality of their work as well as you as a client. Very satisfied and would highly recommend!

James has been really great to work with throughout this whole process. They just finished our pool and it turned out amazing. We wanted a little kiddie area for my daughter and they exceeded our expectations. We also wanted a basketball hoop and slide that they also did great work with. She already loves this pool and I imagine there will be many years of great memories that come out of it. I highly recommend James and his team!