Carter's Ben Franklin Plumbing

The service Larry provided for Carter's plumbing was exceptional! He replaced a water spigot that was originally leaking with professionalism, accuracy and under an hour. He needed to cut an access panel inside the home to replace the damaged spigot with a new and improved one. The quality of his work is unmatched and truly appreciated. Thank you again!

From scheduling an appointment to the work being done I had a great positive experience. Everyone was so helpful. Tim was very professional, friendly and explained everything he found and went over the job quotes with me and was able to perform the job the same day. I highly recommend Carter's for all your plumbing needs. Services: Toilet installation, Plumbing pipe repair

My 5 1/2 year old water heater began leaking over a weekend. It was under warranty, but the original installer could not be reached. I contacted the manufacturer and they provided me with a return shipping authorization. The replacement had to be sourced from the original seller who was located on the opposite side of Indianapolis. I had heard good feedback regarding Carter Plumbing and contacted them to see if they could get the heater and install it for me, even though it was not one of their brands.

I had a very positive experience with them! I contacted them first thing on a Monday morning and immediately was able to speak with their rep. They quickly agreed to pick up the water heater and install it the same day at a reasonable price. Brandon Y. plus his helper were very pleasant and courteous, explained what they would be doing and then performed the removal of the old and installation of the new.

When they finished, everything was left clean. The plumbing appearance was better than the old installation. I definitely will use Carter's Plumbing for any future plumbing needs.

After getting several estimates, I chose Carter's to replace my old, leaking drain lines. This project looked daunting, but Carter's made it seem easy due to their professionalism and experience. Their price was much lower than other well known companies. They didn't leave me with a mess or any surprise charges. I highly recommend Carter's My Plumber!

Joe B was highly professional and a skilled plumber. I had a tanked water heater that was leaking and we decided to switch to tankless. Joe planned the installation over 10 minutes and brought all the tools he needed the next day. He came in at 9.30 am with his helper Peyton and they did an amazing job from planning the installation, running the gas lines, running the water lines.

The project wasn't simple yet he made it look effortless. Around 10 am, another senior project manager stopped by and checked on Joe's plan and work. Personally, I appreciate that a lot since installation involved drilling holes in the siding of the house. They treated my house with utmost professionalism and I am extremely happy with the results. Now, I have unlimited hot water and a team of reliable plumbers I could recommend to neighbors and friends. The project pricing wasn't cheap but worth every penny to support a local business that hires skilled tradesman.

Carters was my third estimate for a water heater and softener. They provided me with the necessary info, encouraged me to ask questions of them and the competition, google, and compare. Both Jody and Tim were great. They were able to install within a few days of my decision. Tim left my house spotless and locked up tight, and left a box of chocolates as a nice touch. He also texted pics to show me the work. I thought they were fantastic, and they have quality products and great warranties. Couldn't be happier.

Carter's My Plumber did a great job! Larry and his crew were very professional and courteous. Worked extremely hard at getting the very large job done in a timely manner (re piping the entire house and installing a shower stall). They were all very respectful of me as well as my home. I would highly recommend Carter's My Plumber for all your plumbing needs! Thank you, Larry and crew!

To my surprise, I discovered that our water heater was leaking! I made a call to Carter's and someone took my name and number. I had someone at my door within the hour to check things out. 30 minutes after that visit, 2 technicians arrived and installed a new water heater! Great service! Very thorough! Super guys! I highly recommend this business!

Can't say enough about these folks. They truly do care about their customers. Called them this morning due to a leak, they returned our call setup an appointment, received a call from a technician (Jarred Graves), he arrived within the time he said he would be there and looked things over, gave my wife an affordable estimate and got to work. Outstanding job! Folks if you have plumbing needs, give the folks at Carter's a call, you wont be sorry! Thank Again, Jarred Graves, Superb Job! Much Appreciated.

Best plumber experience I've ever had. Timely, professional, courteous. and what seems to be a better-than-fair pricing. From time they showed up to leaving was 2 hrs -- in that time, we decided to replace our water heater, which they had shipped here in 15 minutes, and installed an hour later. 50 gals, efficient, and with 9 year warrant for $1850.

This comes with 9 annual check-ups/flushings! (annually) at no added cost. Plumbing job was top-notch copper, clean, with expansion tank, than the tech even cleaned up our water mess from the leak that started it all!. all within 2 hrs flat. Very impressed. Will be spreading the word.

Alex was pleasant and professional. He installed two faucets, two vanities, and replaced all the shut off valves. He had the option of coming back to finish the job due to a late start not of his own fault but decided to stay and finish it today. Thanks Service: Install faucet

I can't say enough about Alex and the work he has done for me. He is professional, friendly and always does a great job. I recommend Carter's My Plumber to everyone, there's no other company I would rather use. Service: Repair toilet

They did show up outside the projected window of time however I didn't think it should deter the rating since it didn't cause me a hardship. Brandon was clearly experience, professional and completed the repair pretty quickly. Would use them again in the future. Service: Unclog drain

Brad from Carter's My Plumber was great. He took the time to review all the different toilet options offered including the total price of each. Brad explained everything he was looking at during the toilet replacement and documented pictures. I had additional questions on other home repairs and Brad gave recommendations and services Carter's My Plumber provides. Would highly recommend Carter's My Plumber for quality service.

We had a weekend gas leak and were ecstatic to be scheduled so quickly. The customer service process was efficient and so friendly! Brandon explained each step of the process along with the costs. He expressed how important it was to him that we have a safe home. He was kind and very thorough with answering all our questions. We will definitely be using Carter's My Plumber for future needs!

Update: I spoke with Carter's My Plumber about the work they did after I left my review and they were very upfront and honest. They agreed the work was not done to a high enough standard and are willing to correct it. I'll update my review pending their corrections, but so far I'm pleased they acknowledged their mistake and are willing to make it right. ------ I hired Carter's My Plumber a year ago to install all new plumbing in my crawl space.

They did an extremely poor job with the installation and had terrible craftsmanship. For one, they did not pull the necessary permits and did not do the work up to code. I first spoke with Carter's My Plumber about pulling permits before the work began. I called Marion county's permit office and discussed the work with them. In Marion county, you need a permit if you are replacing more than 20% of the plumbing (Marion county also states that the contractor, not the homeowner, should pull the permit).

Roughly 90% of the plumbing in my house was replaced by Carter's My Plumber. So a permit was absolutely required and the permit office agreed that one should have been pulled by them. When I spoke with Carter's My Plumber, they ensured me that a permit was not necessary. Rather than push back, I went ahead and let them do the work unpermitted. The work Carter's My Plumber did was not up to code and the job they did was awful.

According to building code, and the manufacturer, pex pipes (water pipes) should be strapped to the bottom of the floor joists at minimum every 32". In my case, with floor joists 16" on center, the pipes should be strapped to every other floor joist. They did not do that at all. In some places they did it every 48" or every 60" (if they supported it at all).

This causes the pipes to sag and have large dips in them. In some areas they actually did not support the pipe at all. It runs over 7 feet without being strapped to the floor joist (see the picture). This creates a huge belly in the pipe which is bad. The pipe hangs from the floor joist in this area by almost 2 feet because they didn't support it at all.

The manufacturer does recommend leaving some slack between straps for normal expansion. But the slack should only be 1/8" - 1/4". Not an entire 2 feet. That's just terrible work. In other areas, Carter's My Plumber didn't support the pipes at all. They just let them rest and dangle on the beams in my crawl space (see pictures). Carter's My Plumber didn't even attempt to do a decent job.

They didn't care about the quality of work. They didn't pull the required permits, and they didn't do the work to code. My crawl space has plenty of headroom and minimal obstructions, there is no excuse for their quality of work. If you're considering having Carter's My Plumber do work at your house, make sure they pull permits, and make sure they are the ones who pull them (not you). That will make sure they do things up to code and not create problems for the homeowner.

100% satisfied with my service call today. I called at 8:30, was given a 10-12 window, my plumber, Sean, arrived a little before 10 and got right to work. By 11:30 the drain was clear, the toilet was reinstalled, and all traces of the messy situation were erased. I love that he gave me a best-case and a worst-case price. The easier (and cheaper) fix turned out to be the remedy. He even gave me some tips for helping the line stay clear. Exceptional experience

I am so glad I called them! Their work was excellent! Now I feel relieved about any concern I have about my main sewer inner with all the roots they cleaned. The camera was excellent and I could see all the way to the street line. Both young men were intent on doing the best job possible.they were friendly and very professional. I can't say enough good things.

Late Monday afternoon we discovered our sewer line was backing up into our basement so we quit using all water. We called Carter Plumbing and their tech, Sean Mooney arrived the next afternoon. We were hoping to avoid, at the worst, the costly installation of a new sewer line, as we had seen in other 100 year-old plus nearby homes in our neighborhood. Sean arrived and immediately laid down walking cloths to the area of concern in our basement to avoid dirtying our home.

He was extremely professional, explaining every step he took. Much to our (pleasant) surprise, he quickly detected the problem---a clog in our interior line that he easily removed. Still, we were concerned that roots had clogged the sewer line out to the street, which would cause future problems. Within 20 minutes, an associate, Greg, arrived with a camera affixed to a line that displayed on a screen that there were no roots blocking flow into the city's sewer.

With no need to clean out the line, our bill was substantially less than what we had anticipated. We could not have been more pleased. Sean was extremely professional, friendly, thoughtful and knowledgeable, giving us tips on maintaining clean lines. Our vote will always go to Carter Plumbing.