DORN Homes

Stay away. Matter of fact run. Worst builder I've had in Arizona. Lived in Tucson, Phoenix and Prescott. Dorn tops the list of out and out fraud lies and piss poor customer service. Don't listen what they say. They lie don't return calls don't have the common courtesy to return calls. Dorns product plain simple term catch us if you can. After they agree to dates times and warranty matters

We bought a house a year ago, and have had nothing but problems. We are doing our 11 mo Inspection and the contractors they hire are Terrible.2 days in a row they have been a no show.our house needs painting again due to all the cracks that have been fixed and the contractor even put it on the work order and was told that is not happening!, our marble counter tops are not the same as what we picked out, but they will tell us it is it is just a different slab.

Our water pressure on the back yard is not correct, a GFI keeps tripping, the pantry and closet shelves are coming apart. And my food is all over my kitchen as he was due here Wed to fix the shelves, just never showed up. The list goes on and on. I WILL NEVER refer anyone to Dorn Homes. Oh and I called to speak to someone at Dorn Homes and was told the president Chris would call me back. Guess what never got a call! This is a nightmare.

After living in our home that we were so excited about finally moving in a year and a half ago, our rating of the quality and workmanship has gone way way down. Dorn built us an RV garage where they put in 240 volts for a 30 amp plug promptly burning all our RV electrical. They failed to put expansion joists in he garage causing cracks. Our home itself has been cracking repeatedly on the ceiling and down the walls even after multiple repairs.

Our countertop was off center and we had to fight for them to correct the problem properly after they tried to pull the wool over our eyes. The paint on the exterior is so thin and the shower doors without upgrades are cheap as can be. The design is basic square/rectangular nothing of true design and they don't build them well. Lots & lots of various issues.

If they would build correctly from the start they could save a ton of money on people having to come repeatedly to fix things from paint to you name it. This is well know by many in our Dorn neighborhood at Wickenburg Az. I would never purchase Dorn again and sadly I left a beautiful home for this. The lifestyle here is amazing but Dorn is a builder from whom I'd never purchase again. If I could leave zero stars I would.

I purchased a home in Dorm Homes. I found out after my closing a brown metal rail was placed in front of my home. It is not the color of my home. The rail is an "eyesore". This was placed without my permission. The explanation was, "due to the elevation of the land the rail had to be placed". Dorn is a stickler about their contract. However, I was never informed about the rail.

This was a breach of my contract. I tried contacting everyone in their business office. The answer I received, "Your complaint is above my pay grade." I was really disappointed in the treatment I received, as well as, the responses. No one has gotten back to me about the rail. I know of several people who were interested in Dorn homes. I advised them not to purchase with Dorn. Very disappointed!

Having pride in your community and development is not Dorn homes strong suit. Dorn has a few unsold lots in Prescott Lakes and the main reason is due to inattention to detail and poor follow through. Buyer beware.

LOVE my Dorn home! We bought our Dorn home 2+ years ago in Prescott Lakes. The Dorn team and its contractors were professional and very easy to work with. Customer Service has been EXCEPTIONAL! Thank you Kelly for your excellent coordination skills with all the different trades, as well as, your follow-up. We appreciate you and the Dorn team! I would definitely buy another Dorn Home :

My fiance bought a home in the saddlewood community. We complied with the CC&R and completed our landscaping with in the allotted time. Our neighbors are another story. they have been allowed to not do anything about their yard it's dirt and rains and winds are washing away a portion of our landscaping. They also have 4 -5 dogs that bark and the dog poop just sits for days causing a fly problem.

We would love to move but fear we will get less money considering the neighbor. Also, the block walls are so low and cheaply made when we are outside the dog jumps and barks we fear the wall will collapse. We have complained about this for over a year.

Nothing but frustrating experiences with our new home, shoddy finish work throughout, in one bathroom the tile doesn't go all the way to the wall, the concrete is exposed in the corner. Dorn rep tried to tell us that was acceptable. Seriously?. The backsplash in the kitchen was completely mangled just shoddy tile work. Door trim in some areas doesn't reach the floor.

The whole house is filled with screwups like these examples. Water in the backyard drains straight to the wall and pools there and soaks through the wall because this type of cheap wall has no vertical mortar joints. Dorn blames the landscaper yet all he did was put down weed cloth and rock without changing the grade. They always blame someone else or tell you to accept shoddy finish work. We 100 percent regret buying this home.

My wife and I purchased a brand new house from Dorn for cash for our retirement, the reason we decided to have a new home built so we could have the options we wanted and colors we wanted. What a joke! Beware of this builder they do not fulfill their agreement and there are too many items to list, but the main issue is the granite we ordered for the bathrooms and kitchen were to be the same, not so but they tell us it is the same and the granite is cracked, but they want to epoxy and paint for the repair, we said no this is a brand new house located right in front of the Sales office and Models.

We haven't said anything to prospective buyers that walk across the street from us, but I think I will be honest with them from now on. We are waiting for the news media to contact us for help. Here are pictures of the Granite that they say is the same. This was supposed to be fun setting up our new home but regret ever doing business with this builder. As I said this is only one of the many items that need to be taken care of.

If I could give Dorn a negative 1 star I would. The entire experience from pre closing to now post closing in June of this year has been a struggle. Their choice of design centers (Interior Logic - look them up) is probably the worst design center in Arizona. The post closing warranty department offers little if no customer service for warranty requests.

Just after closing and right before move in we noticed a water leak after only being in the house officially for about 30 minutes. We were very surprised that Dorn had not noticed the obvious leak when the house was in their possession for all of those months, and we noticed it in 30 minutes of moving items in the house. Submitted the warranty request per Dorn requirements and it took them ten days to address the situation.

So our interior walls sat with wet insulation in them for 10 days until Dorn could address it when convenient for them. The repair had to be done from the inside out so right away our new home was damaged. The team fixing the leak proceeded to drag the salvaged demolition pieces of drywall through the hall and damaged doors, walls and moulding on the way out.

Then Dorn just painted right over the damage in hopes we wouldn't see it. Their customer service rep was rude and condescending during the entire process. Additionally we did not get our final grading report until a month and a half after we closed and we had to request it after waiting for landscaping approval. I would encourage ANYONE purchasing a Dorn home to schedule their walk through for several hours so you can thoroughly look everything over and test all appliances.

And go in a day or so prior to your walk through so you can make notes ahead of time. Dorn will show up with a mob of people and rush you room to room so you don't have time to actually catch their defects and poor workmanship, and get you to sign off on their walk through form. Trust me when I tell you if you don't note it at walk through GOOD LUCK trying to get anything fixed on your on your own after closing.

If you do submit a warranty request and happen to get a response it will be from someone new and inexperienced every time. Good luck with the customer care director and reps because they don't care about the customer. Before you buy a Dorn home do your research and read all reviews on all websites so you know what you are getting. Okay updates coming soon, we did our 11 month walk through for warranty work under the Dorn 12 month warranty.

We have submitted our list of items and will be posting the process as it occurs here along with pictures. This will be a transparent review of Dorn Homes Customer Care Department.

We recently walked into a Dorn Homes model in the Dells. No one greeted us. My husband initiated a conversation with a sales lady. Her immediate response to him was "do you realize our homes start at $600k?" I was floored. Apparently we looked too average, idk. He continued his attempt to get information from her but it was clear that he was bothering her. So we left. We subsequently purchased a home from another builder. I wish Dorn the best in their future endeavors. #jk

So far great, people are very helpful with any questions or any problems. I was a little bit in price shock after the design center but I was the bad guy there I should check prices before going there to get an idea whats going on in the world. People should remember this is not a pre-built community each home is a semicustom home so be prepared to wait.

In saying that you have to remember that pre planning is a must don't expect the builder to remember everything the buyer's also have a responsibility to check and double check I know I will be. To be continued. Gene M Vista's by the Dell's

This afternoon we were rudely greeted by a lady in the office who was on a personal phone call (we could tell by the conversation) she yelled out from behind her desk Take a price sheet & you can go look at the models. We took our time & really loved the first model so we were excited to ask a few question & waited a good amount of time before going back into the office only to find her still on her personal call, she shut her office door & literally turned her back to us?!

We have never experienced such utter rudeness! It's Sunday, we're on a time crunch to search for a home. We don't have time to come back another day when you feel like working. Shame on you lady! Happened Sun 7/21 @ 1:30pm in case you want to know who doesn't work for you!

If you are planning on purchasing a Dorn Home-do a lot of research! I recommend talking to the homeowners themselves. Each and everyone of us, has their own story of mishaps and downright incompetences. After that, if you do, be careful of the warranty. One year warranty sounds great, but not if the repairmen do not fix it the first or second time! YOU WILL BE OUT OF LUCK!

And yes, record all correspondence! Lies and more lies! I do remember you, but you spoke to my husband. The wall concerns have been addressed and after 4 months of no wall and no privacy, it is finished. You fixed the wall and 6 others of our neighbors because it was compromised and not built correctly in 2016. And we did have an air adjustment twice in the first year.

It was not fixed properly either time. We were told that the warranty on the A/C would start over, but no. Lie. The smiles change and voices become harsh when there is a problem!

We went into contract in early September 2017, and should be closing in the next several weeks. I have bought new homes in NYC, New Jersey and CA and have never dealt with a builder like Dorn, simply said, they have been a breath of fresh air. From the sales team, to the folks at the design center, to the people building our home they have been great.

I receive updates and photos frequently. When we visit and I just got back they take time out of their day to meet with us. Before we bought I drove through Quailwood, stopped and spoke with people already there and not one negative comment about Dorn. I love the fact we had the ability to customize this house the way we wanted it, so looking forward to moving in, thank you everyone at Dorn for being there for us.

Seriously? These homes are beautiful, but wow.trying to buy one is a whole new level of insanity. Went in to look at models. Casey, the sales manager, didn't have the time to talk but he did direct us to the models. The models were beautiful of course. We wanted to know more, so we went back to see if we could gets some specs for a few houses. Casey was no longer busy so we figured we could talk to him.

We asked about a few available homes and the cost of upgrades. Casey then began to tell us he doesn't give out info on upgrades to non-clients. Ok.so we left. We came back a few days later with our realitor. Ha. Casey was a different man. NOW.he was willing to talk. He gave our realtor all the info we wanted. I still felt alienated. Maybe I looked to much like an Oregonian?

We were told we needed to make an appointment to really talk about details. Soooooo. we made an appointment to talk later. Back again a few days later with our realtor. I was on time but Casey didn't know why I was there. Oh, he didn't have my appointment written down. Ooops. We ended up looking at models again while Casey geered up to talk to us. Finally, after a 1/2 later, we all ended up talking about specs, prices, lenders, down payments etc.

I noticed a lot of red flags when Casey kept talking about how he won't even consider me a client until I signed a contract and put down $$$$ first. He's too busy to remember my name and won't remember until that contract is signed. Ok.do I understand he's a busy man, but really? I was a potential buyer. My realitor is just as busy and she remembers my name.

So yeah.more red flags with the lenders that he only supplies and the extra $2,000 that will be applied to the cost of my home if I use my own lender. I know some lenders are not fun to work with but seriously. Over all it was a joke. Beautiful homes but good luck jumping through the BS. I wasn't a "Real" costomer, so I guess we move on.

My main complaint was, I had put down over $68k deposit on the lot and home based on a contingency of selling my home in CA. My home sold right away and the contingency in CA was lifted 2 weeks later. Dorn dragged their feet and didn't lift the contingency here in AZ until January then informed me that the prices had gone up and I would owe an additional $4000.

I tried to contact the head office and just got a bunch of useless gibberish handed back to me. How can you raise a price on something that had a "lay-a-way" deposit on it. They also make a lot of promises that they don't keep and nickel and dime you for every like nails and screws. Not the experienced I had hoped for but now my home is finished and I love it; but the $4000 was nothing less than a scam on Dorn's part! Other's residents in this community have had the same and more issues with them.

Buyers.proceed with caution. My husband and I found a home we fell in love with. During our discussions with the sale representative 'MJ' stated Dorn is a well know developer, is fair and committed to good sales. She even pointed us to the 'number' to offer. During the bidding process, we were making a final decision on the agreement.we received a call from MJ stating she was moving to another job with the company and wanted to know if we would make a decision that day so she would get the commission before moving on to the other job.

After some discussion, we decided to go ahead.for we trusted her. WELL, that was a huge mistake. No one ever made contact with us again. we had to keep calling to get someone to reply. Once we made our first offer and began working with our bank for the loan, Dorn informed us that they did not feel comfortable dealing with US Bank (previous buyer fell through) and would not accept a loan from US Bank.

They suggested working with one of their approved lenders, we decided to go with one of them. Then things started going south. We had agreed on a price HOWEVER, the home would not pass inspection nor appraise for the value. It came to our attention that they were speaking with one of the executives for the lender - WITHOUT us or approval from us on OUR loan 'to make it happen'.

They offered to split the difference. We declined for we felt very uncomfortable with Dorn's activities and that we would be underwater as soon as we purchased the home. We informed Dorn that we were interested in the home but at the appraised value ($10,000 less). If you get bad feeling in your gut (like we did) - walk away. OH.and read the fine print.they will not return your earnest money.!

Their home could not appraise for the value.so MJ and Dorn felt I backed out. You know what.small price to pay for following our gut and getting away from these people. So, buyers beware. If you want to know more, feel free to ask. spnehring@Hotmail.com.